Lynn Larsen
Lynn Larsen
My post of 10/08/04 on another forum:
I had heard rumors that Jesel had once sold their Sportsman Series shaft mount rockers, part number KSS 506060 to go on AFR heads and then switched to part number KSS 516060. I recently bought an unused set of rockers advertised as KSS 516060; however, when it arrived, I noticed that the side of the Jesel box said KSS 506060. When I contacted the sellar he was very apologetic and immediately offered me a refund. He had purchased the rockers for his AFR heads and then decided to scale back and race in the pure street class. When he advertised the rockers, rather than going to his shop to get the part numbers, he just looked it up on Jesel's website and put the current number in his ad not knowing there had been a change to the number in the interim.
Now, when I mounted the open 1/2 of the rocker system set on one of my heads, I immediately noticed that the intake rockers were slightly off line towards the front of the engine. I moved them within the tiny bit of play in the system, but never could get everything to line up to my satisfaction. So, I emailed Jesel. The tech guy there said that, "We were selling P/N KSS-506060 for AFR heads , but that is before we got a head and realized it took a slightly different set up." When I asked him if any effort had been made to correct the issue for those who had already purchased ill fitting rocker systems, "I do not believe there was Lynn" was his response. The only thing he said in terms of getting properly fitting rockers was, "KSS-516060 is $695 if you have to purchase it through us."
The following is the body of the email I just sent to Jesel:
I can only say that I am very disappointed in Jesel. As one of the top tier vendors for performance parts, I would have thought better of Jesel than this. I think it is unconscionable that Jesel would not seek to correct this oversight once they learned of it. I am not saying that Jesel knowing sold ill fitting parts, but they may as well have since they did not correct the situation once they became aware of it.
I can forgive the fact that parts were sold without KNOWING they were suitable for their stated purpose. Having been a sales engineer in the computer industry for many years, I know all to well what can happen when "time to market" issues butt heads with "quality control" issues. Especially, when the engineer has no hard facts that something IS wrong; only the feeling that something COULD be wrong. The QC engineer will loose most of these battles (especially, with Tier 2 and 3 products.)
I have to wonder though, "Would this have been true if it had happened with one of your product lines other than the Sportsman Series?" Perhaps, Jesel feels that it is OK to take chances with the "regular guy" out there. Well, there are a lot of us "regular guys" out here and with the global communications capability we have, it doesn't take long before even the big guys catch wind of what has happened to us. It may not be enough for the big guys to change anything in the short run, but, I believe, it will be enough to put that gain of doubt in the back of their minds; just enough so that the next time something happens maybe they won't be so quick to give Jesel the benefit of the doubt.
I can recall when I first came to realize that Jesel was producing parts for the masses, so to speak. During a flight home from a business trip, I was reading one of the popular automotive magazines, I can't recall which, but there was an advert for Jesel Sportsman Series Shaft Mount Rockers. I immediately thought, this is the rocker system I want on my GT40 replica! There was no doubt in my mind that these would be the best rockers I could get for my car. Well, now I feel like the little boy who has just learned that Santa Claus isn't real; my bubble has burst.
Regards,
Lynn Larsen
*************************************************************
A Few Days Later, I posted this to the same forum .......
Well good for you Jesel,
I just got an email back from Jesel saying they didn't realize I was talking about unused rockers. And that they would swap them. To be totally up front and do the right thing by Jesel, I told them that I wasn't the original retail purchaser and that he an I would work out whatever it took to have them sent back by the original purchaser. (refunds or swaps normally are only extended to the original purchaser, so I want to work within their rules.)
So, maybe there is still a Santa Claus, after all
************************************************************
Today, 10/26/04, approximately two weeks later and about 10 days since I shipped the rocker arm set to Jesel in New Jersey I posted this....
Well, to give credit where credit is due: Jesel looked up the transaction with the original purchaser, recognized the transaction, accepted the returned parts and has shipped the new KSS 516060 rocker arms to me. UPS delivered them to me today. There was a shipping charge and a nearly equal COD charge on the shipping to be paid to UPS
, but that is OK with me.
Disregarding how we came to be in this place, the bottom line is that, when push came to shove, Jesel DID THE RIGHT THING. This, even though, the right thing was beyond what is the typical return policy of most vendors: I was not the original purchaser, yet they accepted the return from me and have sent the replacements to me! They would have been well within customary practice to have forced me to send the parts back to the guy I bought them from, had him send them to Jesel, who would have, in turn, sent the replacements to the original retail purchaser and, finally, he would ship them to me. It is quite admirable that they didn't make us jump through all of these hoops!
GOOD FOR YOU JESEL!!
My faith is restored again, within reason of course
Don't want to go off the deep end or anything. Caveat Emptor is now and forever valid when laying down your hard earned cash. But, at least you know now that Jesel Valvetrain acted as an honorable business with me and, indeed, went the extra mile.
Regards,
Lynn
I had heard rumors that Jesel had once sold their Sportsman Series shaft mount rockers, part number KSS 506060 to go on AFR heads and then switched to part number KSS 516060. I recently bought an unused set of rockers advertised as KSS 516060; however, when it arrived, I noticed that the side of the Jesel box said KSS 506060. When I contacted the sellar he was very apologetic and immediately offered me a refund. He had purchased the rockers for his AFR heads and then decided to scale back and race in the pure street class. When he advertised the rockers, rather than going to his shop to get the part numbers, he just looked it up on Jesel's website and put the current number in his ad not knowing there had been a change to the number in the interim.
Now, when I mounted the open 1/2 of the rocker system set on one of my heads, I immediately noticed that the intake rockers were slightly off line towards the front of the engine. I moved them within the tiny bit of play in the system, but never could get everything to line up to my satisfaction. So, I emailed Jesel. The tech guy there said that, "We were selling P/N KSS-506060 for AFR heads , but that is before we got a head and realized it took a slightly different set up." When I asked him if any effort had been made to correct the issue for those who had already purchased ill fitting rocker systems, "I do not believe there was Lynn" was his response. The only thing he said in terms of getting properly fitting rockers was, "KSS-516060 is $695 if you have to purchase it through us."
The following is the body of the email I just sent to Jesel:
I can only say that I am very disappointed in Jesel. As one of the top tier vendors for performance parts, I would have thought better of Jesel than this. I think it is unconscionable that Jesel would not seek to correct this oversight once they learned of it. I am not saying that Jesel knowing sold ill fitting parts, but they may as well have since they did not correct the situation once they became aware of it.
I can forgive the fact that parts were sold without KNOWING they were suitable for their stated purpose. Having been a sales engineer in the computer industry for many years, I know all to well what can happen when "time to market" issues butt heads with "quality control" issues. Especially, when the engineer has no hard facts that something IS wrong; only the feeling that something COULD be wrong. The QC engineer will loose most of these battles (especially, with Tier 2 and 3 products.)
I have to wonder though, "Would this have been true if it had happened with one of your product lines other than the Sportsman Series?" Perhaps, Jesel feels that it is OK to take chances with the "regular guy" out there. Well, there are a lot of us "regular guys" out here and with the global communications capability we have, it doesn't take long before even the big guys catch wind of what has happened to us. It may not be enough for the big guys to change anything in the short run, but, I believe, it will be enough to put that gain of doubt in the back of their minds; just enough so that the next time something happens maybe they won't be so quick to give Jesel the benefit of the doubt.
I can recall when I first came to realize that Jesel was producing parts for the masses, so to speak. During a flight home from a business trip, I was reading one of the popular automotive magazines, I can't recall which, but there was an advert for Jesel Sportsman Series Shaft Mount Rockers. I immediately thought, this is the rocker system I want on my GT40 replica! There was no doubt in my mind that these would be the best rockers I could get for my car. Well, now I feel like the little boy who has just learned that Santa Claus isn't real; my bubble has burst.
Regards,
Lynn Larsen
*************************************************************
A Few Days Later, I posted this to the same forum .......
Well good for you Jesel,
I just got an email back from Jesel saying they didn't realize I was talking about unused rockers. And that they would swap them. To be totally up front and do the right thing by Jesel, I told them that I wasn't the original retail purchaser and that he an I would work out whatever it took to have them sent back by the original purchaser. (refunds or swaps normally are only extended to the original purchaser, so I want to work within their rules.)
So, maybe there is still a Santa Claus, after all

************************************************************
Today, 10/26/04, approximately two weeks later and about 10 days since I shipped the rocker arm set to Jesel in New Jersey I posted this....
Well, to give credit where credit is due: Jesel looked up the transaction with the original purchaser, recognized the transaction, accepted the returned parts and has shipped the new KSS 516060 rocker arms to me. UPS delivered them to me today. There was a shipping charge and a nearly equal COD charge on the shipping to be paid to UPS

Disregarding how we came to be in this place, the bottom line is that, when push came to shove, Jesel DID THE RIGHT THING. This, even though, the right thing was beyond what is the typical return policy of most vendors: I was not the original purchaser, yet they accepted the return from me and have sent the replacements to me! They would have been well within customary practice to have forced me to send the parts back to the guy I bought them from, had him send them to Jesel, who would have, in turn, sent the replacements to the original retail purchaser and, finally, he would ship them to me. It is quite admirable that they didn't make us jump through all of these hoops!
GOOD FOR YOU JESEL!!
My faith is restored again, within reason of course

Regards,
Lynn